21 ene
Nokia
Xico
.
**Mexico*****and **1** more*****(Hybrid)** *****Family Description**Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education.
Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
**Subfamily Description**Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements.
Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements,
and functional description.
Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.
**RESPONSIBILITIES**:- Works typically in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level.- Creates implementation plan and technical infrastructure documents.- Knows and works according to the Systems Integration (SI) delivery process.- Creates test strategy and test cases.- Contributes to gathering customer requirements, analysis, feature specification and requirement feasibility study.- Contributes to migration procedures.- Contributes to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet,
discussion forums.- Works autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.- Shares initial ideas for professional direction of own organisational unit.- Acts as a professional advisor and mentor for staff / workteam / taskforces.- May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.
**REQUIRED SKILLS**:**Impact**Impact is short-term and usually departmental/project in scope.
Accountable for quality, accuracy and efficiency of own and/or team achievements.
Actions and errors can have program, project,
functional impact.
**Scope & Contribution**Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives.
Carries out root/cause analysis in more complex problems.
Can develop and implement recommendations.
Managerial/Supervisory: Direct supervisory responsibilities for people.
Typically first level (and lowest level) of solid line management
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