21 ene
TK Recruitment
Xico
My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico.
As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX.
**_The Role: _****_To succeed in this role, we expect you to have:_**1.
Bachelors/College Degree in Computer Science, Information Technology, or equivalent.2.
Proficiency in English at an upper-intermediate level.3.
Minimum of 3 years of experience as a Senior Manager of IT Support/Head of Support.4.
Experience in FinTech or a loan company is advantageous.5.
Comprehensive understanding of network architecture and client/server technology.6.
Strong problem-solving and communication skills.7.
Proficient in database management.8.
Preferred skills in software development and IT security.As a **Technical Support Engineer**, you will be responsible for a wide range of IT-related tasks.
Your primary duties include:**1.Technical support**- Provide technical support to end-users, addressing and resolving hardware, software, and network issues.- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.- Document support interactions, solutions provided, and create knowledge base articles for common issues.- Conduct regular system audits to ensure security and compliance with established standards.- Assist in the development and implementation of IT policies and procedures.**2.
IT Management**:- Oversee and manage all IT processes for the company.- Source, screen, and coordinate IT processes, including software and hardware installation and maintenance.- Provide technical support for all staff, troubleshooting network and server issues, and ensuring technical support for all users in the company.**3.
Network and Server Administration**:- Administer Windows Server 2016/2019, including user management and addressing interface issues.- Have basic Linux knowledge and access to server logs.**4.
IT Infrastructure**:- Ensure the smooth operation of VPN tunnels.- Analyze key performance indicators of server resources.- Configure active network equipment from various manufacturers.- Maintain up-to-date technical documentation.- Execute operational and planned infrastructural tasks.- Possess good knowledge of local infrastructure, including ISPs, VoIP providers, SMS providers, local data centers, and web hosting providers.**5.
VoIP and Telephony**:- Configure and administer VoIP telephony services, including Webitel and Asterisk.
**_ What we offer:_**- Competitive salary and bonuses.- Strong professional environment and professional development support.- Opportunity for professional and career growth.- Excellent multicultural work environment and more!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.