21 ene
GTT Communications
Pachuca de Soto
.Language Skills (Essential): German and EnglishAbout GTT:GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world.
We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed.
Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe.
We partner with our customers to deliver Greater Technology Together.Role Summary:The mission of the Customer Success organization is to establish and maintain strong customer relationships, acting as the voice of the customer and supporting them in realizing the value of their investment while securing retention and growth for GTT.
The role of the Customer Success Manager is to build a deep understanding of the customer's priorities and assures that they are receiving the value they expect.
You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.As a Customer Success Manager,
you will support the most valued and strategic customers and ensure each is achieving business value for every stage of their lifecycle.
You will work as part of the account team to assure effective communication and partnership with your customers.
You will serve as a customer guide, helping them navigate through the entire customer journey and serve as a key "Voice of the Customer", advocating for the customer to assure internal alignment and complete issue resolution while building loyalty and trust to drive retention and lifetime value.
As services come up for renewal, you'll be a key team member developing and implementing the strategy to assure retention.You will have excellent working relationships with other representatives of GTT who will be active within their account(s).
Specifically, a strong collaborative partnership with the Sales, Support,
Services and Product teams will be key to this role.
You are the voice of the customer within GTT, ensuring your customers can see value each day across the products and services they use.Job Scope:The Customer Success Manager will be interacting daily with Account Management, Sales Operations & Service Delivery
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