20 ene
Exactlyit
Heroica Puebla de Zaragoza
**_Puebla_**
**_, _**
**_Mexico_**
**_ _**
**Customer Success Manager (remote position)**
The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).
**General Accountabilities**
- Onboarding new Microsoft CSP customers
- Establishing QBRs (Quarterly Business Reviews to review customer's licensing, customer's tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.
- Acting as the voice of the customer and document customers' needs and inquiries and take them to the Microsoft CSP practice to process.
- Discover opportunities that help customers save on licensing costs
- Discover upsell/cross sell opportunities for more services and subscriptions
- Reporting to the lead of customer success manager on numbers of reviews & opportunities
- Helping sales, inside sales, and BDMS on licensing/sale support requests
- Ensuring world class customer service and promote subscription renewals when necessary.
**Job Qualifications**
**Education**:
- Bachelor's degree or equivalent experience
- ITSM foundation training required.
**Technical Skills**:
- Customer Service.
This is a client centric role
- Willing to learn Microsoft Technologies, specifically Microsoft 365 and Azure (for those who already have this experience with Microsoft technologies is a plus!)
- Willing to take exams if needed, exams are not mandatory
- Has skills with word, excel, PowerPoint, Microsoft Teams
**Professional Skills**
- Fluent English language skills required: verbal and written communication.
- Adaptive person
- Experience collaborating with multicultural teams and customers.
- Initiative-taking and disciplined.
- Strong investigative and analysis skills.
- Has great presentation and negotiation skills.
- Ability to think out of the box (this skill is important when discovering opportunities with customers)
***:
**Benefits**:
Healthcare, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus
**PTOs**:
Vacation, Sick, Holiday, and paid leaves
**Save on commute**:
Paid office parking
**Discount Programs**:
Medical related discounts
**Prime location**:
In the heart of Sonata, with views of Popocatepetl volcano, restaurants and amenities close by
**Sponsored Events**:
Team social events, Holiday dinner
**Sport Activity**:
Join your colleagues in various sport activities in the area
**Eat & Drink**:
Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.