21 ene
Hirebridge
Tamazunchale
.If you're seeking a career where innovation meets impact, you've come to the right place.
As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do.
Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility,
faster reporting and greater control over business processes.
Excited about the possibilities?
So are we!Don't worry if you don't check all the boxes – apply anyway!
We're focused on hiring the right people, not just the "right" resume.
It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll Do:As a Customer Success Manager (CSM), reporting to the Manager of Customer Success, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships.
The CSM role encompasses all aspects of relationship management, adoption, risk mitigation, and success planning.
You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction, fostering long-term partnerships and creating customers for life.More specifically, you will:Act as a proactive advocate for customers within Sovos,
aligning account activities with customer goals and driving product adoption to deliver measurable business value.Build and maintain trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.Conduct quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.Educate customers on new features, releases, and best practices to maximize the value of their subscription.Partner with internal teams to address challenges, resolve issues, and ensure successful renewals and long-term customer satisfaction.Gather, document,
and communicate customer feedback to inform ongoing product and service improvements.Develop a structured success plan for each customer to sustain strong relationships throughout the subscription lifecycle
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.