19 ene
Bombardier
Xico
At Bombardier, our employees work together to develop mobility around the world, one good idea at a time.
If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.Your ideas are our fuel.
**In your role,
you will**:- Be the second point of contact for escalations- Deliver IT exemplary support service to the users- Contribute to the improvements of production processes- Ensure exceptional levels of support service- You will be responsible to provide 2nd line support to Bombardier users- Ensure exceptional levels of support service- Fix and resolve issues and queries where possible- Respond and monitoring alarms via our industry leading monitoring software- Engage with 2nd and 3rd line teams to seek advice or escalate complex issues- Ensure timely resolution of request in line with agreed SLAs- At least 9 or more years of experience in a service delivery role is essential.- Bachelor's degree in Computer Science, telecommunications or related- Proven ability to manage large volume activities, across multiple work streams- Experience working with ServiceNow and MS Excel.- Experience with the service desk including support functions which including SLA management- Proven track record with another managed services company would be preferable but not essential- Some experience of IT desktop management desirable but not essential- Desirable experience of project management- Advanced level in English- Ideally with a background in technology via study or previous roles, experience of general infrastructure and technical support- Friendly,
personable and emphatic with good leadership- Excellent written and verbal communication skills- Logical and analytical thinkingBombardier Aerospace is an equal opportunity employer with a non-discrimination policy.Your ideas move people.
**Job** Analyst Sr, Business Systems**Primary Location** Aerospace Mexico (B.A.M)**Organization **Aerospace Mexico (B.A.M)**Shift****Employee Status** Regular
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.