19 ene
Cisco Systems
Xico
Technical Consulting Engineer - Security FirewallLocation:
Area of Interest: Customer Experience
Job Type: Professional
Job Id: 1430392
What You'll DoYou will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.You will be part of Cisco's Firepower Security technology team, developing and deploying today's most sophisticated Internet technologies.Who You'll Work WithThe Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region, delivering hardware and software solutions to our most critical customers.
Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.Apply moderate to sophisticated lab setups to recreate and solve problems.Submit complete and accurate defect reports with collaboration and supervision.Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Minimum Qualifications:(Required to be initially considered for this position)
Possess 5+ years of technical support experience in the following areas:Strong working knowledge of the networking industry and products such as routers, switches, and firewalls.Basic knowledge of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection, and IPSec Concepts.Familiarity with databases such as SQL, Microsoft Active Directory, Linux, or Unix.Experience with Wireshark, Packet Analyzer, and other tools for TCP/IP packet analysis.Possess an English level equivalent to B2 or higher.Desired Qualifications:Possesses a Bachelor's degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication) or equivalent experience.Possesses Cisco CCNP, CCNP Security, or CCIE Certification.Prior experience or knowledge in any of the following areas:Cisco Adaptive Security Appliance (ASA) firewalls & vASAFTD, Firepower, FMCAPI methods and usageServer and appliance virtualization using VMWare, MS Hyper-V, and KVMDatabase knowledge and management (Azure, Maria DB, etc)Python, Perl, Bash scripting skills would be an added advantage.Why Cisco?#WeAreCisco.
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Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.
U.S.
employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, plus a day off for their birthday.
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