19 ene
dLocal
Nuevo Casas Grandes
**What's the opportunity?
**- We are looking for a Monitoring & Support Associate based in Mexico to join our Customer Success team, who will be the main responsible and point of contact for achieving the SLAs and handling any alarms, outages, or issues during their coverage hours._**What will I be doing?
**:- Generate reports and be able to monitor important industry metrics.- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.- Whenever necessary: involve,
escalate and communicate with other teams through the correct channels in a timely and clear manner.- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.- Prioritize and respond to urgent tasks.- Maintain up-to-date knowledge of technical processes, functions, and requirements.- Manage tickets, questions, and issues reported by customers.- Follow up issues internally in order to assure that SLAs are fulfilled.
**What skills do I need?
**:- Bachelor's degree or student.- Availability to work during weekends.- Experience working in the payments or tech industry is a plus.- Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.- Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.- Advanced/Fluent English.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.