19 ene
Avaso Technology Solutions
Xico
.AVASO Technology Solutions is currently seeking an IT Support Specialist Level 2 with a passion for the IT area.As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 190 countries as well as global distribution capabilities.
We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.AVASO offers you an excellent growth opportunity with a strong global company and good money.Position: IT Support Specialist Level 2Role: Onsite EngineerLocation: Huatulco, Oaxaca,
MexicoPosition type: Part-time / Freelance contractFreelance Work: It means you will work for your own like a self-employed and you will get paid only for the hours or days you work on the customer's site.Job DescriptionThe IT Support Specialist Level 2 Engineer will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
The Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution.
Providing fault analysis to customers' various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
The ideal candidate should have 4 years of experience in Windows Desktop support.Key Responsibilities:Provide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.Have basic knowledge of the Mac operating system to support Apple PC users.Install, upgrade, support, and troubleshoot printers and computer hardware.Perform general preventative maintenance tasks on computers, laptops, and printers.Perform remedial repairs on desktops, laptops, printers,
and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Perform other duties as assigned
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.