19 ene
Mammotome
Tijuana
.
**Major Responsibilities**- Respond to IT Support tickets, including initial triage- Resolve tickets, based on Knowledge Base articles, Standard Work, or personal troubleshooting- Escalate tickets, as required as per Standard Work- Procure standard IT equipment, via standard process- Install, configure, and basic troubleshooting support for all company-standard hardware, including laptops, desktops, printers, phones etc.- Provide basic support for company mobile devices- Basic Management of Users and Groups in Active Directory- Perform tasks related to onboarding/offboarding of users, based on Standard Work- Basic IT network troubleshooting (examples: WiFi access point connection issues,
switch connectivity issues)- Contribute to activities supporting network security and compliance, based on standard work- Create and review knowledge base articles- Perform basic end user training, where appropriate- Maintain an excellent level of customer service- Possess excellent problem-solving ability- Keep a positive attitude, and be largely self-motivated- Work under direct supervision of a more experienced IT Support Specialist, however, with a goal of becoming more self-directed as the Internship progresses.- Other duties as assigned, based on business needs.
**Required Education, Experience, Skills****Education**:- IT internship program in progress, or equivalent knowledge suitable for an entry level IT Support position- Studies in progress or equivalent to systems, computer science (last semester).
**Experience**:- Educational learning about configuring and troubleshooting of IT hardware such as desktops, laptops, printers, mobile phones, etc.- Basic IT networking educational familiarity- Power User level knowledge of MS Windows and MS Office including O365**Skills**:- Excellent communication skills,
both verbal and written- ** Fluent** in the Spanish language, both oral and written- ** Conversational- **level command of the English language, both oral and written- Ability to create and maintain professional business relationships- Ability to self-motivate and maintain a positive attitude- Possess a passion for IT technology**Desired Education, Experience, Skills****Education**:- Associate's Degree or equivalent work experience in Electronics, Computer science, Business Administration, Mathematics, Engineering, or a related field.- One or more of the following industry certifications, or an equivalent combination of education & experience: CompTIA A+, CompTIA Network+, Microsoft MCSA, or ITIL Foundation**Experience**:- 1 or more years of experience providing Help Desk Support for desktop / laptop computers, Servers,
Telecommunications Operating Systems, or working in a Data Center environment.
**Skills**:- ** Mature- to fluent-** level command of the English language, both oral and written**Travel**:- This role does not carry a travel requirement, aside from commuting to the Tijuana, B.C., Mexico facility
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.