19 ene
Salesforce
Xico
.Customer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
Role Description The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM)
to serve as a primary contact point for Salesforce's largest and highest-profile customers.
You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.Help your customers achieve their business goals and outcomes on the Salesforce platform.Communicate the value of Signature Success.Act as an advocate for customers during the triage and resolution of high severity cases.Conduct quarterly reviews, identify trends, and provide tailored release recommendations.Forge strong multidisciplinary relationships with Sales, Engineering,
and Product Management.The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need.Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills: Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership.Exceptional communication and presentation skills.Skills for both analyzing technical concepts and translating them into business terms.Ability to explain complex technical concepts in business-friendly terms.Knowledge of software development process and design methodologies.Experience leading efforts of cross-functional teams.
Preferred Requirements:
+2 years in Salesforce Ecosystem.Salesforce product certifications are a plus.Knowledge of Salesforce products and features.Degree or equivalent experience required.
This position will require you to work from your local Salesforce office 3 to 4 days a week.
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