18 ene
Hsbc
Xico
**Operations Analyst R&O;**
**Role purpose**
Performing support actions for R&O; Team related to processes, quality and compliance ensuring efficiency and efficacy of the department.
The Operations Analyst works as focal point between HSBC Global / HR Stakeholders and LAM R&O; team, she / he must analyze, cascade and follow up the compliance of the team vs Standards established for R&O; globally and locally, meanwhile must deliver tangible resources as manuals, flow charts and instructive slides that helps team members of R&O; to accurate perform their roles within the expected quality.
In addition, she / he will get involved in some projects / tasks about continuous improvement, technological tools implementation,
process simplification and negotiation with R&O; Internal clients and vendors to add Value and facilitate Resourcing and Onboarding Operation and compliance reaching.
**Principal Accountabilities and Responsibilities**
- Project Management related to Innovación and Continuos improvement for Resourcing & Onboarding department (R&O;).
- Presentation of initiative results through the delivery of executive reports and slides.
- Follow up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.
- Coordinating / Executing Training sessions for R&O; Managers, recruiters and analysts.
- Process mapping and work flow charts.
- Creating of work manuals and support resources for R&O; staff.
- Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.
- Internal regional communication of the department.
Requirements
**Experience**
- Excellent knowledge of the recruitment market
- Experience of using relevant software packages, i.e.
Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.
- Project Management knowledge and serious understanding of the continuous improvement importance.
- Experience working in relevant environment/s, i.e.
proven track record of process and operational management is desirable but not essential
- Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
- Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
**Abilities**:
- Understanding and experience of a global resourcing function.
- Problem solving and GAP´s analysis.
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.
- English level: Intermediate (desirable)
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