18 ene
Encora
Xico
We are looking for a talented and motivated Senior Customer Support Engineer (L2) to join our team - working in a unique and thriving marketplace that simultaneously interacts with both B2B clients (Tesla, Atlassian, Intercom, etc.)
and our ever-growing base of freelance Security Researchers.
- Impeccable interpersonal skills and ability to navigate complex situations across teams and individuals.
- A propensity to anticipate outcomes in a given situation, and provide preemptive solutions to help ensure
positive outcomes.
- Ability to maintain composure and a clear head under duress.
- Excellent time management and ability to adapt to shifting priorities.
- Strong cross-functional project management and the ability to communicate clearly and effectively with
internal and external stakeholders - both written and verbal communications.
- Attention to detail and ability to identify creative solutions to changing and complex problems.
- Good at building strong effective working partnerships and managing conflicts of interest between various
parties and stakeholders.
- Outstanding follow-through on projects - highly motivated with a strong sense of urgency and able to be self-sufficient.
- Ability to make informed judgment calls on-the-fly when the situation requires it.
- Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc).
- Data Manipulation experience.
- Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical
customers through proper setup of integration configuration.
- Ability to explain common security vulnerabilities.
- Have a rough frame of reference for how a researcher (or security professional) would typically go through
attacking a given target,
meaning that you're aware of common attack vectors and methodologies in testing.
- Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of
security and bug bounty-related questions.
**You'll need to be conversant in**
- Incident/Crisis Management.
**Desired Skills**
- Ability to fluently explain common security vulnerabilities.
- Experience creating firewall rules.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.