(N961) - Customer Service Team Lead

(N961) - Customer Service Team Lead

**We are looking for a Customer Service Team Leader!
**

**We offer**:

- We provide laptops for you to develop the responsibilities.
- Benefits (medical insurance, food vouchers, restaurant vouchers, vacations,

Christmas bonus, PTO, etc.).
- Growth opportunity.
- The opportunity to learn from other cultures.
- Work/life balance.
- Great working relationships and environments.
- To belong to an inclusive fun and growing company culture.
- Career development plan and resources.
**Responsibilities**:

- Suppor contact center operations.
- Train, mentor, and develop agents.
- Assist with escalated calls and Mentor line.
- Disseminate critical information amongst the teams.
- Occasionally manage weekend staff.




- Other functions as delegated by the management team.
**Qualifications**:

- Experience as a Team Leader (2 years).
- Customer Service experience (2 years).
- Proficiency in Microsoft office.
- Ability to multi-task.
- Problem resolution skills.
- Advanced/native English.
**Salary**: $16,000.00 - $20,000.00 per month

COVID-19 considerations:
Hybrid work

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (required)
- Team Leader: 1 year (required)

**Language**:

- English (required)

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/134545424/n961-customer-service-team-lead-naucalpan-juarez/?utm_source=html