Senior Sales & Experience Manager | (ZW-740)

Senior Sales & Experience Manager | (ZW-740)

Reference Code: 95458**Senior Sales & Experience Manager**:

- México, MEX, MX- PermanentThe story of Cartier is founded on audacity and passion.
For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
Be part of one of the world most prestigious luxury brands.
Cartier is hiring a Sales & Experience Manager for it's flagship boutique in Mexico.
**MAIN PURPOSE**

As an ambassador of the Maison,



his/her core mission is to ensure an excellent client experience before, during and after a sale.
He/she will look after achieving sales targets both individual and at a store level focusing on quality sales, working closely with the Boutique Manager (boutique director) and Client Advisor.
He/she will also proactively develop his/her client portfolio as well as help client advisors to convert prospects into customers and further develop current clientele.
In the absence of the Boutique Director, he will be responsible for leading the boutique in conjunction with the area managers.
**KEY RESPONSABILITIES**

**1.
COMMERCIAL PERFOMANCE**: ACHIEVE AND/OR EXCEED SALES PLANS AND LEAD BUSINESS DEVELOPMENT INITIATIVES
- Drives sales team to consistently achieve or exceed sales targets.
- Maximizes business opportunities by creating synergies and efficiency throughout the entire boutique.
- Responsible for implementing along with the Client Advisors, experiences according to the client profile.
(Appoinments, events, animations, "The Art of Hosting").




- Develops a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
- Interacts and supports client advisors by being on the sales floor accompanying them through the sales closures (coaching on the spot).
- Works with the boutique Director and the sales advisors to implement CRM strategies to improve new client acquisition and loyal client retention.
- Engages in the recruitment of clients for events.
- Develops and establishes a long lasting and sincere relationship with clients.
- Works with the different departments and managers to seize: the business analysis, the sales expectations, and the launching goals as growth opportunities.
**2.
LEADERSHIP**:MANAGE AND DEVELOP TEAM




- Motivate and support the Boutique staff offering guidance and assistance as needed.
- Communicates and launches strategic actions related to the brand.
- Provides the boutique Director qualitative feedback regarding the team performance as for the level of client service and sales, so that he/she can carry out the monthly OTO.
- Responsible of creating a positive and united work environment amongst all staff.
- Implements branding guidelines (Grooming...)

**3.
CLIENT DEVELOPMENT & CLIENT EXPERIENCE**: ENSURE EXCEPTIONAL CLIENT EXPERIENCE (CUSTOMER CENTRICITY) AND DEVELOP CLIENT RELATIONSHIPS IN THE LONG-TERM.
- Trains and monitors the staff for the Sales Ceremony, ensuring they meet the Maison's standards.
- Ensure that the team delivers an exceptional client experience, maintaining the highest level of courtesy and professionalism through the Cartier Sales Ceremony.




- Ensures that the advisor's desks and client areas are organized, cleaned, and worthy of comfortably receiving clients.
- Makes sure that the decorative objects and floral arrangements are qualitative and provide a warm and welcoming environment for the customers.
- Ensures that the beverage service offered to the clients, meet luxury standards.
- Ensures that the advisors work on the development of long-term client relations, resulting in better business opportunities.
(Getting to know our clients).
- Models the behaviour of the luxury experience and maintains a regular presence in the boutique.
- Has a complete comprehension of the relevant market and the customer demography.
- Has a strong knowledge of suitable places and experiences worthy of recommending to our clients and is capable of acting as a concierge for them.




**4.
OPERATIONS & BUSINESS MODELS**: KNOWLEDGE AND FULFILLMENT OF POLICIES AND PROCEDURES
- Has a deep comprehension and knowledge of the brand and the complete range of products and services.
- Deeply comprehends and meets the operational and security procedures imposed by Cartier and Richemont.
- Ensures the adequate comprehension and execution of all the guidelines and procedures of the brand by the boutique personnel.
- Suggests solutions to problems related to clients within the framework of accepted policies and procedures.
**5.
AMBASSADORSHIP & IMAGE**
- Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
- Leads and acts under the Ma

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