18 ene
FOCUS Employment Solutions
Monterrey
**Level**: Senior
**Reports To**: Service Delivery Director
**Travel Required**: Travel Not Required
Will this hire need to report to a specific location?
Yes, you must report in person to a particular area.
**Must-Haves**:
- 18+ months of experience overseeing a big account of at least 300 FTEs (as an account or operations manager).
Telco or Banking accounts preferred
- Must be flexible w/working on site (it is a brick-and-mortar position)
- B2 English required
- Must be a detailed-oriented person
Seeking an attentive and goal-oriented person to join as an Account Manager.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Managers in this role get to**:
**Strengthen relationships**:
- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Impact the bottom line**:
- Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
**Improve the Company**:
- Make recommendations to enhance processes and boost ease and efficiency.
**Define Companys reputation**:
- Oversee and manage performance and service quality to guarantee customer satisfaction.
**Empower the workforce**:
- Determine training needs to equip staff with fundamental skills and knowledge.
**Qualifications**:
- 18+ months of experience overseeing an operation of at least 300 FTEs (as an account or operations manager)
- Availability to work in a brick-and-mortar position
- Strong analytical skills be able to interpret data, identify trends,
and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.