12 ene
Hootsuite
Xico
.We're looking for an Associate Training Specialist to deliver product training to Hootsuite's Enterprise customers in a large group, web-based format.
This is an exciting opportunity to help us grow and scale our group training initiatives.
As a member of our Professional Services team, you will be a product expert and customer advocate, delivering value to customers by enabling them on our product through the implementation phase, ensuring they are confident in using Hootsuite's tools.
NOTE: This is not a Learning & Development position.
This role supports customer-facing training.
**WHAT YOU'LL DO**:- Deliver live web-based, standardized training sessions in a group format (i.E.
multiple customers/multiple organizations attend the same session) across our Hootsuite product portfolio- Ensure that the content presented is understood and respond to questions as required throughout the group training session- Support the development and maintenance of training materials designed for a web-based group training format, including agendas, presentations, and takeaway materials- Maintain the live group training calendar across multiple products- Provide support for Customer Success and Professional Services teams regarding training, logistics, and updates to the training component of the project plan- Perform other related duties as assigned**WHAT YOU'LL NEED**:- Relevant experience delivering training, preferably in the technology (SaaS) industry, or other relevant experience- Clear and organized presentation techniques, both in person and via web; proven ability to trainor teach others, particularly a technology solution- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs- Tech Savvy:
Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished- Problem Solving: uses an organized and logical approach to find solutions to complex problems.
Looks beyond the obvious to understand the root cause of problems**WHO YOU ARE**:- Tenacious.
You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.- Curious.
You are always learning and seeking ways to make things better.- Conscientious.
You keep your promises, taking your commitments to others seriously, and you have strong integrity.- Humble.
You lead with humility and empathy, respecting and learning from the perspectives of others
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.