12 ene
Kids Ii
Xico
.At Kids2, we're really good at what we do.
And when we're great at our jobs, we help parents be great at their jobs.Parenting is demanding, and that's where we come in.
We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles.No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones.
That's a big task!We're serious about what we do, AND we love to have fun.
Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins.SUMMARYThe Sr.
Customer Supply Chain Specialist will be based in Santa Fe, Mexico City, MX and is responsible for a portfolio of retail customer accounts that have a significant impact to Kids2 performance.
The Sr. CSCS is the customer-advocate within the Kids2 Global Chain Operations who demonstrates a commitment to developing and maintaining customer relationships through superior customer service within the order-to-cash process.
This position supports accounts located in Mexico and requires bilingual English and Spanish.PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS- Manages customer orders through the Kids2 supply chain to shipment and delivery to customer- Routinely works with key internal customer stakeholders like replenishment, warehousing, compliance, and inventory to ensure customer is receiving highest levels of service- Monitors status of all open orders to ensure on-time and in-full delivery- Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery.
Ensures the sales team and other stakeholders are aligned and informed as needed.- Key decision-making activities include: requesting a later arrival date from the customer, order updates to meet compliance requirements, and proactively actioning master data needs.
Collaborates with peers to determine best solutions to support overall customer service needs.- Assists in the implementation of customer specific programs in conjunction with Sales, Marketing, Warehousing, and key customer contacts.- Develops relationships and contacts with key customer's supply chain and replenishment organizations.
Maximizes meeting with key customers to ensure Kids2 supply chain is aligned to meet customer needs and initiatives.- Analyzes customer service levels for on-time order processing and on time delivery to customer measures & develops action plans to achieve service level goals.
Provides trend analysis of performance, root cause of issues and develops recommendations either internally or to customer for service performance improvement
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