12 ene
Hexagon Metrology
Ciudad Apodaca
**Order Management Specialist (Shared Services)**
**Main Tasks**:
- Use SFDC and CPQ support Sales with Quoting, Purchase Order review
- Use various ERPs to enter sales orders, send invoices, transact credit & rebills
- Use various software licensing tools to create and manage software licenses
- Manage POs and Invoicing on Customer Portals
- Support Customer onboarding
- Support Sales with forecasting by updating Opportunity records in SFDC
- Communicate delivery dates to customers by communicating with the factory on a regular basis.
- Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments
- Engage in follow up activities such as thank you letters,
calls, and technical support issues.
- Participate in the development of tools and documentation to increase the efficiency of the sales process.
- Provides input, documentation & feedback to Commercial Operations Manager & Sales Engineers as required.
**Qualifications / Experience**
- Must be proficient in English; ability to read, write and speak English fluently.
- Minimum of 2 years of experience working in a Sales Administration role.
- Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- SFDC, CPQ experience preferred.
- LX, Navision, Business Central and Intacct ERP experience preferred.
- Ability to establish excellent working relationships with outside sales engineers, customers, management, and various internal departments.
- Demonstrated efficiency to work in a fast-paced environment.
- Excellent time management skills and the ability to multi-task.
- Strong analytical and problem-solving skills
- Some travel to the US and Canada may be required (10%)
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Lugar de trabajo: Empleo presencial
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.