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Manager, Account SpecialistApply remote type Remote Job: On-Site locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted Yesterday job requisition id JREQ186322
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!
Join our team!
As a leader of a team of Account Specialists in a global software company, your role is crucial to the organization's success and growth.
About the Role In this opportunity as a Manager, Account Specialist, you will:
Lead a team of Account Specialists responsible for the retention,
growth and support of customers in a global software company.Develop and manage talent and performance within the team.Drive the team to meet all goals set in collaboration with senior management.Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting.Facilitate customer conversations that reinforce the value of current TR solutions.Guide Account Specialists in the negotiation of renewal and upsell agreements as needed and in partnership with Account Executives.About You
You're a fit for the role if your background includes:
Bachelor's degree.Fluent English is a must.Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.Experience in driving retention and upselling is a must.Experience in managing a professional team.Experience in developing talent and managing team performance.Skilled at conflict resolution and problem-solving to achieve win-win outcomes.Demonstrated ability to drive retention and upsell strategies.Ability to deal with ambiguity and navigate complex situations.Strong command skills and ability to direct work efficiently.Commitment to maintaining the quality of the team's work output.To apply, please upload your updated resume in English. Location: CDMX What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
Purpose-Driven Work:
We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.
Do you want to be part of a team helping re-invent the way knowledge professionals work?
How about a team that works every day to create a more transparent, just and inclusive future?
At Thomson Reuters, we've been doing just that for almost 160 years.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented,
qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
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