12 ene
Amex
Xico
.As a Travel and Lifestyle Counselor in our luxury services call center, you will be responsible for delivering exceptional customer service experiences to high-end clientele seeking personalized travel and lifestyle recommendations.
Your role will involve assisting clients with their travel arrangements, leisure activities, and providing tailored advice to enhance their overall lifestyle experiences.
**Key Responsibilities**:1.
Customer Engagement: Engage with clients via phone, to understand their preferences, needs, and desires related to travel and lifestyle services.2.
Personalized Recommendations: Utilize your expertise and knowledge of luxury travel destinations, accommodations, dining,
and leisure activities to curate bespoke recommendations that align with each client's preferences and expectations.3.
Booking Management: Handle all aspects of travel bookings, including flights, accommodations, transportation, dining reservations, and entertainment arrangements, ensuring accuracy and attention to detail at all times.4.
Problem Resolution: Proactively address any issues or concerns that may arise during the booking process or throughout the client's travel experience, providing timely and effective solutions to maintain customer satisfaction.5.
Product Knowledge: Stay up-to-date on the latest trends, developments, and offerings in the luxury travel and lifestyle industry, continuously expanding your knowledge base to better serve clients.6.
Relationship Building: Foster long-term relationships with clients by delivering exceptional service, anticipating their needs, and providing personalized assistance and recommendations for future travel and lifestyle endeavors.7.
Cross-Selling and Upselling: Identify opportunities to enhance the client's experience by offering additional services,
upgrades, or exclusive experiences that align with their interests and preferences.8.
Documentation and Reporting: Maintain accurate records of client interactions, bookings, and preferences using designated platforms.9.
Collaboration: Work collaboratively with other team members and departments to ensure seamless coordination and execution of client requests and travel arrangements.
**Qualifications**:- Previous experience in a customer service or concierge role, preferably within the luxury travel or hospitality industry.- Strong knowledge of luxury travel destinations, accommodations, dining, and leisure activities.- Excellent communication skills,
with the ability to engage effectively with high-end clientele and tailor recommendations to their specific preferences.- Exceptional problem-solving abilities and a proactive approach to addressing client needs and concerns.- Attention to detail and organizational skills to manage multiple bookings and requests simultaneously.- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, to accommodate client needs and peak travel times
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.