13 ene
Thomson Reuters
Xico
.
**About the Role**:In this opportunity as a **Senior Site Reliability Engineer, Salesforce**, you:- Be a key contributor to the Service Management leadership team.- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for developing, monitoring and analyzing business operational and technical key metrics.- Effectively articulate complex problems, concepts, and solutions to varied audiences.- Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.- Lead complex initiatives such as large-scale upgrades.- Partner with security, data center,
and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.- Ensure documentation, processes, and procedures are updated regularly.- Act as an escalation point for staff and internal customers.- Participate in the budgeting process.
Provide coaching and mentoring to staff.- Foster a continuous learning culture and a curiosity about emerging technologies.
**About You**:You are a fit for the role of **Senior Site Reliability Engineer, Salesforce** if you have:- 5+ Years of experience in software development and/or technology infrastructure and operations.- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.- Proven ability to set direction and inspire team members to engage and successfully deliver on a vision.- Proven track record of success driving projects and initiatives even with ambiguous details provided.- Strong customer service, problem solving, organizational and conflict management skills.- Strong IT Service Management and standards experience.- Excellent critical thinking,
communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.- Proven ability to learn new technologies quickly.- A management style that is collaborative, energetic, and results oriented.- Hands-on experience with programming and scripting languages.- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.- ITIL Certification preferred.
**What's in it For You?
**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**:
We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.