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.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:Driven and future:PROGRAM DESCRIPTIONSAP is the global market leader for business software and thus contributes a considerable part of the worlds economic power grid.
The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.As Technical Service Manager,
we are looking for an accomplished Senior SAP Basis Consultant in delivering high:Quality results consistently.
As a key member of ECS, you will be contributing to SAPs Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.
This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape.
You will analyze customer's business requirements, problems, and act as a trusted technical advisor for our clients and partners.EXPECTATIONS AND TASKSTechnical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
TSM governsECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customerexperience.
TSM will work as a team with CDMs and ECS internal service delivery to serveand delight our customers,
by providing quality services to satisfy theirneeds and resolving technical complexities throughout their entire lifecycle.
:Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues:Understands the customer business, goals and challenges in order tosuggest solutions and services:Advises customers on technical requirements, constraints and support inall sorts of technical situations (incl.
IT critical situations) throughout theirlifecycle within ECS:Identifies and positions ECS services that deliver value to the customer fromECS portfolio:Supports customer's Intelligent Enterprise transformation by acting astechnical consultant:Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools
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