13 ene
Infor
Xico
.General information- Country- Mexico- City- Mexico City- Job ID- 42456- Department- SaaS- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & RequirementsInfor Customer Experience Managers (CEMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value from their Infor investment.
Infor CEMs bring micro-vertical expertise and an understanding of the customer's challenges and how Infor technology can help the customer meet their business goals.
The CEMs foster a dynamic and strategic relationship between Infor and the customer.
We are searching for a Team Lead to help lead and develop our CEM team in Mexico.A Day in The Life Typically Includes:- Build and manage relationships and partnerships that allow the ability to guide customers on feature adoption, new features, and product enhancements which support customer innovation goals.- Manage milestones and transitions which drive process and solution optimization planning/execution.
Along with oversight of renewals in collaboration with subscription services- Guide a customer through the lifecycle, starting from onboarding to transition to a post-live environment, and to regular activities of product updates and releases.
Get in touch with customers through critical activities in managing their Infor products.- Foster engagement with Infor customer groups, communities, and events.
Generate referenceable customers for the Infor reference program.- Mentor and coach CEM's working with a variety of customers throughout the America's.Basic Qualifications:- Experience working in a services role within software or high-tech industry.- Experience leading a customer-facing team.- Experience managing critical customer issues with senior management.- Experience as a Customer Success Manager or comparable role.- Account management, project management or implementation management experience in the software industry with executive levels.- Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps.- Experience with data analytics and investigation of data for trends and story to drive customer adoption and utilization of product to achieve value realization for the customer.Preferred Qualifications:- Experience working with Infor Products and software lifecycle - Enterprise software, Supply Chain Management or Finance are examples.- Small, Medium and Large ERP system implementation and maintenance experience.- Experience working with a Maintenance Sales, Premium Support, or Managed Services organization to have a good working knowledge of maintenance and support.- Portuguese language skills.Hybrid Role: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de México.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets
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