13 ene
Dxc Technology
Tultitlán de Mariano Escobedo
*** Soporte Técnico de Data Center en sitio - Presencial en**Tultitlan, Estado de México***
**Requirements**:
- Bachelor's degree in Systems, Electrical, Network, or Industrial Engineering, or equivalent, and/or relevant experience in Data Centers (with technical studies).
- Intermediate English level (reading and writing).
- Strong organizational and communication skills (written and verbal).
- Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft
- Analysis, problem-solving, organizational, team building, conflict management
- Ability to lift 50 pounds
- Ability to work in rotational shifts including day/nights including weekends and holidays as required
- Ability to stand for extended durations,
- Ability to utilize a pallet jack/forklift
- Familiarity with IT equipment including servers, network switches, storage, and cabinets
- Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery
- Must be a citizen or permanent resident of the country
General Services
- Escorting of vendors and customers
- Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
- Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.
- Communication
- Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
- Communicate in English both written and verbal
- Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC's customers, or the data center.
- Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.
- Site Access
- Review data center access requests to ensure compliance to DXC Technology processes
- Review, approve, and execute site access requests according to DXC Technology processes and procedures
- Interface with supplementary service providers, Vendors, and Telco providers
- Perform vetting processes of visitors in accordance to DXC Security policies.
- Documentation and Reporting
- Create and maintain documentation related to site specific activities performed including processes and procedures.
- Provide AdHoc reporting as needed
- Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.
- Maintain a daily turnover log of all interactions and work completed.
- Track all work being performed in the secured spaces at all times.
- Basic data center planning
- Support DXC Technology Data Center IT equipment installation and removal planning activities.
- Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
- Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
- Service Management
- Support DXC Technology's Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
- Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
- After completing work and prior to notifying the requestor/closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and DXC Technology Site standards.
- Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.
- Perform ITIL level activities related to Incident, Problem and Change
- Review requests in DXC Technology tools and ticketing systems
- Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems
- Attend DXC Technology planning meetings to prepare for planned activity windows
- Approve requests in DXC Technology tools and ticketing systems
- Record activities performed in DXC Technology tools and ticketing systems
- Mark requests complete in DXC Technology tools and ticketing systems
- Perform problem and root cause activities related to facilities incidents
Inventory Management Services
- Inventory Management Tracking
- Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms
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