13 ene
Qualtrics
Tamazunchale
.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together,
by passing the microphone and iterating until the best solution comes to light.
You won't have to look to find growth opportunities—ready or not, they'll find you.
From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.
Join over 5,000 people across the globe who think that's work worth doing.Renewals SpecialistWhy We Have This RoleThe mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results.
Our team is responsible for renewing and billing our current customer base, activities that directly drive cash flow for the business.
The Renewal Specialist does this by contacting customers to discuss their renewal needs, negotiating renewal terms and conditions, preparing renewal quotes and contracts, working with the Sales and Customer Success teams to identify and close renewal opportunities,
and developing strategies to improve renewal rates.How You'll Find SuccessYou'll know you're doing a great job in this role when:You provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business.You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence.You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets.You prioritize the highest value add activities to hit your personal and team quarterly billings targets.We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient.
In fact,
you will have the opportunity to become a subject matter expert in a key process and work to improve it.How You'll GrowCommercial Skills: As a Renewals Specialist, you will develop a commercial skill-set that includes processing high value renewals, sending quotes, analyzing data, and negotiating with customers
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.