13 ene
Accuris
Tamazunchale
.About Us:Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company.
Accuris was formerly known as S&P; Global's Engineering Solutions division.
The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions.
Under its previous owners, including S&P; Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years.Position Summary:Accuris is currently seeking a strategic and collaborative colleague to add to its Customer Success organization.
In this role,
you will be responsible for building long-term relationships with our customers in the North America region, ultimately ensuring the success of our solutions.
This role requires a combination of exceptional people skills, operational excellence, a passion for results, and a mentality that anything is possible.
As a Customer Success Manager, you are a primary customer-facing role, responsible for solution adoption success through the management of joint success plans and strong customer relationships.Responsibilities:Supporting customers within the Accuris new customer onboarding and success management programsOrchestrate overall relationship with assigned customers, which will include growing adoption, ensuring retention, and happinessDevelop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomesWork with clients to build Customer Success Plans, establishing critical goals,
to aid the customer in realizing value with our solutionsAct as a trusted advisor to customers and become an extension of their team.
Successfully establish relationships wide and high throughout the organization and drive continued value of our solutionsIncrease customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviewsMeasure and monitor customer's health, product usage, support issues and user feedback.
Share health updates regularly to internal and external stakeholdersWork closely with the Accuris Account Team (Account Manager, Sales Engineer, Professional Services and Training & Education)
to find opportunities for new usage of our solutions across organizational functions.Conduct strategic account planning to prioritize opportunities and customer goalsCoordinate and/or deliver customer training to educate and impact user workflowsAct as a primary point of contact to our customers, capable of triaging customer inquiries directlyWork with the Marketing team to identify & develop Case Study opportunitiesAct as the liaison for technical inquiries, issues, or escalations
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.