13 ene
Baker Hughes
Xico
**Customer Care Representative**
**Are you a Customer Care Specialist looking for a new opportunity?
**
**Would you like to help the team to solve customer challenges in the energy industry?
**:** Join our Bently Nevada Baker Hughes Team!
**
Bently Nevada, a Baker Hughes business, offers a plant-wide, holistic suite of machine condition monitoring and protection solutions that help customers achieve the highest level of asset reliability possible.
**Partner with the best**
In this role, you will provide first point of contact for price, quotes, orders, and general inquiries.
The Customer Care Representative is accountable for accurate and expeditious entry of orders received from customers,
and the issue of accurately priced and technically appropriate "standard product/standard service."
As a Customer Care Representative, you will be responsible for:
- Maintaining an expert understanding of all policies and order processing procedures as related to new orders, repair, calibration, and services.
- Following appropriate case management processes to record and resolve issues that need to be worked on and cannot be resolved immediately.
- Supporting on-time delivery and proactively manage the order to meet the commitment.
- Supporting A/R balance reduction via ARC process management.
- Establishing and maintain a highly effective relationship with sales team, supply chain, engineering, Finance, direct customers, and channel partners.
- Driving continuous improvement cross functionally to improve user satisfaction and support account penetration / growth.
- Receiving and resolve and/or escalate customer issues and inquiries.
- Developing product knowledge of those products which are being quoted or for which orders are being processed.
- Ensuring compliance and adhere to operational process which ensures compliance with US and other national governmental regulatory requirements.
**Fuel your passion**
To be successful in this role you will:
- Be bilingual fluent in English
- Have a Bachelor's degree in Business/related business discipline, technical school or High School Diploma.
- Have experience using business ERP systems (SAP).
- Have experience with case management (Sales Force),
- Have computer proficiency (PowerPoint, Excel, and other Microsoft Office Programs).
- Have experience as a Customer Service Representative (2 years minimum)
- Have experience working with sales organizations and customers.
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
**Working with us**
Our people are at the heart of what we do at Baker Hughes.
We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work.
We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century.
But to keep going forward tomorrow, we know we must push the boundaries today.
We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people.
As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner, and more efficient.
**Join Us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?
Come join us and grow with a team of people who will energize and inspire you!
**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide.
Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress?
Join us and become part of a team of people who will challenge and inspire you!
Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Em
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