13 ene
Oracle
Guadalajara
.Technical Support Engineer - Analytics-220009UB**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Join us as Technical Support Engineer!
**Oracle Technical Support is dedicated to assisting our customers and partners in resolving problems experienced during implementation, administration and maintaining the Oracle Analytics products (BIEE/OAS, OAC, BI APPS).
The Oracle Analytics products and tools are mission critical tools for our customers.
The support personnel contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.
**What You'll Do**This is your chance to work with the people who are leading the cloud revolution.
You'll bring fresh insight to projects that are changing lives around the world.
As a **Technical Support Engineer **you will:- You will offer strategic technical support to assure the highest level of customer satisfaction.- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.- You are expected to be an experienced member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues.- You are to interface and collaborate with teams at Oracle development and devOps.
No travel to customer side is required.- You will offer support to our customers through web conferences, phone calls and web updates.- May have project lead role.
**What You'll Bring**Your drive, knowledge, and commitment will help us become the number one cloud company in the world.
We also look for:- 4 years experience with Core products or five years experience with Applications products and have a technical degree i.E.,- BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.E., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments.
Oracle Cloud Infrastructure (OCI) experience is desired.- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.- Experience with browser technologies (products,
plug-ins) on different platforms CGI, MS-IIS knowledge or experience.- Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.- Previous technical support experience an advantage
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.