13 ene
Qualtrics
Xico
.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together,
by passing the microphone and iterating until the best solution comes to light.
You won't have to look to find growth opportunities—ready or not, they'll find you.
From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.
Join over 5,000 people across the globe who think that's work worth doing.Enterprise Support SpecialistWhy We Have This RoleThe Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems.
While in Enterprise Support you will experience close collaboration with XMSM, TAM, RES and ENG teams on a day to day basis.
The role consists of a mix of reactive and proactive activities.
Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard break-fix support.
The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support.
As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact.How You'll Find SuccessLeverage your technical and consulting skills to deliver high quality, impactful assessments through short-term engagements.Take client issues from inception to resolution with white-glove care.Partner with Enterprise Account teams to solve complex issues to drive contract renewal.Provide rapid break-fix support to aid our clients in the moments that matter.Expand your product knowledge across both CX and EX products.Share your expertise with your team to drive fast resolution.How You'll GrowA big focus within this team is to build out skills to elevate your own professional development.
The client engagements and product knowledge mastery are key to your future.
The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist.Things You'll DoEnterprise Support (1-4 months)Onboard to core role and handle EPS reactive requests
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.