13 ene
Healthcare Businesswomen’S Association
Xico
.Job Description SummaryNovartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people.
We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs.
Our strong pipeline of medicines ensures continued business growth and enables us to bring innovative treatments to patients quickly.Novartis Patient Support (NPS) plays a crucial role in helping eligible patients access and continue their prescribed medications.
We work directly with patients, caregivers, and prescribing customers to provide education and support on access, affordability, acquisition, and adherence programs.
Our team has supported millions of patients in the US, assisting over 500,000 patients annually.The Novartis Patient Support Center (PSC) is the central operational function within our organization.
We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior authorization and appeals support, specialty pharmacy triage, and adherence support.
We are committed to delivering exceptional customer service, which is measured through service level agreements (SLAs), key performance indicators (KPIs), and net promoter scores.The Associate Director (AD), Implementation Lead role will report to the Executive Director, PSC Business Operations, and will work with internal and external stakeholders to plan, lead and execute the implementation of operational changes and line extensions associated with established programs at the Patient Support Center.
This role will be an expert in project management best practices and implementation process improvements.
The position requires a dynamic, flexible, and outcomes-oriented individual with excellent communication, administrative, prioritization, influencing, and organization skills.Key Responsibilities:Responsible for the oversight and implementation of projects involving established programs within the Patient Support Center (PSC) with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities.Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations.Communicate with internal PSC and NPS stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects,
facilitating effective collaboration and coordination between teams.Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up-to-date, and accessible to all relevant stakeholders
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