Technical Consulting Engineer - Network Security/Firewall | (MMD731)

Technical Consulting Engineer - Network Security/Firewall | (MMD731)

Technical Consulting Engineer - Network Security/FirewallLocation:
Area of Interest
Security
Job Type
Professional
Networking, Security
Job Id
1427559
Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
You will also provide technology/product training and intellectual property material as required.
You'll act as the focal point for large account network problem resolution.




You can optimally apply moderate to sophisticated lab setups to recreate and solve problems.
Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems.
We do this by focusing on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.
Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Frequently supports TCEs and Global Delivery Partners with complex and sensitive scenarios, delivering effective and constant communication to provide long-term and definitive solutions to our world-class customers.Collaborate with internal stakeholders (Engineering, Developing, and Account teams) to ensure high-quality and timely responses to critical scenarios,



prioritizing customer-critical operations.Take ownership in building and maintaining relationships with customers and internal stakeholders based on Technical Assistance Center internal metrics.Recognize and document new and existing patterns on the software products, producing proper documentation and mentoring teammates to achieve and adapt the content creation culture.Build complex lab solutions to replicate customer environments, mentoring and generating documentation focused on constant product improvement.Produce and share intellectual capital (including documentation, innovation, and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.Mentor and develop junior TCEs and Global Delivery Partners to help them flourish with a successful technology adoption path.Share software skills to configure, deploy, and/or troubleshoot Cisco products and solutions, contributing to the development of digital intellectual capital (e.g., scripts, digital signatures,



software testing).Minimum Qualifications:(Required to be initially considered for this position) Possess 4+ years of technical support experience at any level in any of the following areas:Advanced knowledge of the networking industry and products such as routers, switches, and firewalls.
Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP, FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud Environments.
Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.
Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.
Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding,



and other tools for TCP/IP packet analysis.
Possess an English level equivalent to B2 or higher.Be able to attend the office at least 2 to 3 days per week.Desired Qualifications:(Are in addition to the minimum qualifications and are considered a plus factor in identifying top candidates) Possesses a Bachelor's degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).Possesses Cisco Certified Securing Networks with Cisco Firewalls or 300-710 SNCF, or Cisco Certified Network Professional Security.Prior experience/Working knowledge in any of the following areas:Cisco Adaptive Security Appliance (ASA) firewalls & vASA, FTD, Firepower, FMC, APIs methods and usage, server and appliance virtualization using VMWare, MS Hyper-V, and KVM, database knowledge and management (Azure, Maria DB, SQL etc),



Python, Perl, and Bash scripting skills would be an added advantage, experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks, multicloud environment and tools (Azure, Google Cloud, AWS, etc).
Why Cisco?#WeAreCisco.
We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits.

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