Customer Service Representative (Gbs) (B621)

Customer Service Representative (Gbs) (B621)

Overview:
countries and territories around the world.
PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more.
PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).




pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture.
No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit.
At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes.
We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice.
At PepsiCo we create a Space to be y( )u.
**Responsibilities**:
**Customer Service Representative (GBS)**

**Main Purpose**

The Customer Service Representative (CSR) is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices.
The CSR will be expected to partner with other CSRs in GBS as well as with site and region Leadership.




**Accountabilities**
- Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
- Customer communications - managing adds/cuts, missing order communication and off template orders
- Confirmation of order completion
- Backfill other CSRs on vacations

Thank you so much for thinking about PepsiCo to start or continue your career!
Qualifications:

- Have at least 18 months in your current function
- Notify your direct leader and HRBP that you are interested on the position
- PDR evaluation of at least 2/2 on the last two years
- Have not received any warrants and/or disciplinary notifications on the last 12 months

**Education/requirements**
- 1-3 years of Frito Lay sales/supply chain experience




- Fluent in English
- Bachelor's degree preferred
- Frito Lay Field Sales Operations/Plant experience preferred
- Strong verbal and written communication skills to effectively interact with all levels of management
- Ability to provide superior customer service with strong follow up skills
- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
- Demonstrated Capability of the FLNA SAP solution
- Demonstrated ability to work in a results oriented, challenging environment

**Non Technical Skills**
- Ability to recognize and take action to improve delivery of work
- Ability to work collaboratively and proactively with multi-functional teams
- Be flexible, organized and able to manage competing priorities

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/133887712/customer-service-representative-gbs-b621-xico/?utm_source=html