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.Thomson Reuters is a leading provider of innovative collaboration and publishing software, serving large international clients in the legal, banking, and corporate sectors.
We are at the forefront of cloud-based enterprise collaboration and digital content management software.As an Application Support Analyst, you will be integral in providing high-level technical support and service, ensuring optimal functionality and performance of our Legal Platform products.
You will engage with customers and internal teams to resolve issues, enhance user experience, and contribute to the implementation and configuration of new customer setups.About the Role:Customer and Technical Support: Provide prompt application support across the product range,
addressing system performance and functionality issues.Problem Resolution: Work closely with customers and internal teams to identify and resolve software or system configuration issues, aiming to reduce resolution times.Customer Interaction: Deliver an exceptional support experience through effective documentation and regular updates on issue status.Project Participation: Engage in the implementation and configuration process for new customers, and contribute to organizational projects and initiatives.Continuous Learning: Actively participate in learning, share knowledge, and strive for certification to become a Product Champion within the team.Global Support: Join the global emergency support rotation, addressing escalated issues during weekends and supporting customer migrations.Process Improvement: Identify and implement process improvements to enhance team effectiveness.Team Collaboration: Offer technical guidance to less experienced analysts, assist with technical documentation, and manage team members' cases.About You:Experience:
3-4 years in a support engineer or analyst role, preferably at an enterprise software vendor or an end user of enterprise software.What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Wellbeing: Comprehensive benefit plans; flexible vacation;two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year; Headspace app subscription; retirement and employeeincentive programs; resources for mental, physical, and financial wellbeing.Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.