Sse Network Operations Analyst | GBB-812

Sse Network Operations Analyst | GBB-812

.Copy the below link to share this job posting with your coworkers:https://performancemanager.Successfactors.Eu/sf/jobreq?jobId=130611&company;=SwissReAbout the teamEdge & Connectivity Services is a newly formed area consisting of three teams (Cloudflare, Gateway Services and Connectivity Services) that address the challenges of hosting Swiss Re's public endpoints and the connectivity within the Swiss Re landscape.
The teams deal with securing the edge, hosting gateways for APIs as well as data integration and are centrally responsible for connectivity across the Swiss Re backbone and for general addressability.




This includes internal endpoints in both the private and the public clouds.About the roleWe are looking for a Network Analyst with a great passion for internet network protocols, cyber security, and network infrastructure to join our global Connectivity Service team supporting the implementation of Security Service Edge (SSE).
We are equipped with solutions & tools to obtain a real time health-status of IT systems.
This enables you to be efficient in detecting potential or evident IT service failures, as well as cyber-security incidents, before a considerable impact is affecting business operations.As an integral part of the Incident Management process, you perform a first technical analysis/diagnose, coordinate responsible support teams in a multi-vendor-support model, assure SLA thresholds, and escalate problematic situations where appropriate.
In this role you prioritize and manage several open cases within a central ticketing system (Service NOW) and you play a fundamental role in evaluating the performance of IT Service Providers (vendors).
Projects, service improvement initiatives and an active Knowledge Sharing & Technical Training culture adds an exciting flavor to this role,



which covers a wide-ranged service spectrum, such as Wireless & Premise Network LAN and MAN, SD WAN, DC LAN, private and public Cloud Connectivity, Internet, Security, Firewall & Security Services, VPN, Load Balancing Services, DNS, DHCP and IP Address Management.Your main responsibilities are to:Respond to network incidents and outages promptly, troubleshooting and resolving issues to minimize downtime and service disruption.Coordinate with the managed service provider to ensure the effective implementation and management of SSE solutions, including Secure Web Gateways (SWG), Cloud Access Security Brokers (CASB), and Zero Trust Network Access (ZTNA).Maintain and update network configurations, ensuring they align with best practices and security policies.Maintain detailed documentation of network configurations, procedures,



and incident reports.Ensure network operations comply with organizational security policies and regulatory requirements.Provide support for network hardware and software, including routers, switches, firewalls, and VPNs.Assist users with network-related issues and provide technical support as needed

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