16 ene
Backbase
Xico
.As a Customer Success Director - Enterprise at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region.
As a trusted advisor, you'll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth.
Your work will involve shaping and executing success strategies that not only maximize product adoption but also ensure customers derive long-term value from Backbase solutions.With a strong focus on regional and bank-specific goals, you will be instrumental in driving advocacy,
expanding revenue opportunities, and serving as the voice of the customer.
Additionally, you'll mentor and empower team members to enhance their performance and grow their careers within Backbase.In summary:Drive adoption of Backbase Platform and Marketplace Partners; Grow revenue with existing customers; Be the Voice ofThe Customer with a passionate focus on customer needs; Be relentlesslyfocused on ensuring our customers are advocates of Backbase; Mentor team members to enable their performance and career growth.This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key executive stakeholders.What you'll doCustomer Relationship Management:Build and cultivate strong, enduring relationships with C-level executives and key stakeholders across the region, establishing trust as a strategic advisor; Facilitate high-stakes discussions with multiple stakeholders,
aligning customer goals with Backbase's solutions and navigating complex adoption and utilization challenges; Engage proactively with customers throughout the software development lifecycle, anticipating needs and positioning Backbase as an integral partner in their digital transformation journey.Value Maximization:Partner with customers to identify high-impact opportunities for maximizing Backbase's product value; Work alongside Backbase's Customer Advisory leadership to tailor business cases to regional and customer-specific needs, offering strategic insights and best practices; Develop and implement joint success plans aligned with each customer's strategic objectives and roadmap, ensuring the realization of tangible business outcomes, and connect the dots between similar use cases in other customers across the globe.Advocacy Building:Identify and cultivate customer advocates who are willing to share their success stories and experiences with Backbase solutions; Actively promote customer success stories across Backbase's network and industry events to strengthen the company's brand presence and advocacy base
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.