16 ene
American International Group
Xico
.Multinational Issuing Office CoordinatorApply locations Mexico City time type Full time posted on Posted 2 Days Ago job requisition id JR2405979At AIG, we are reimagining the way we help customers to manage risk.
Join us as to play your part in that transformation.
It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in MultinationalAIG's Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency.
AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized,
compliant and seamless solutions that support our clients' risk management objectives.
You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.Role SummaryProvides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams.About the roleHow you will create an impactCoordinate service requirements for local portion of CMP – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs.Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.Manage incoming policy portfolios of non-strategic clients with assigned local brokers.Manage all aspects of local inbound multinational clients' requests.
Meet or exceed client service expectations for assigned inbound requests.Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.Be SME on AIG Multinational systems.Proactively engage with and respond to local client/broker inquiries.Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.Provide up to date knowledge delivery.Manage internal and external expectations of allocated portfolio.Oversight – Training & Monitoring of MN IO activities across business externally and internally.Ensure requested documentation is issued in required time frames.Report on status of accounts to local manager and Producing Office.Ensure administration systems are up to date.Ensure client/broker emails are responded to in timely fashion.Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.Ensure Production and RISO queries are answered within 48 hours of receipt.Ensure queries from other AIG departments are dealt with on a timely basis
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