16 ene
Allstate
Tijuana
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims.
Support borrowers and contractors by providing detailed information on how to progress a claim file,
de-escalate calls and process complaints and handle disbursement of claim funds.
**Key Responsibilities**:
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Works on Claim Packets when phone lines low
- Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
**Education**:
- High School Diploma or GED (preferred)
**Experience**:
- 0-2 years experience (preferred)
**Supervisory Responsibilities**:
- This job does not have supervisory duties.
**Education & Experience (in lieu)**:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At Integon, great things happen when our people work together.
That's why when you join our team,
we make sure it isn't just a job — it's an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging.
And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands.
Greater Together.
**
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS,
RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.