16 ene
Goodly
Nuevo Casas Grandes
**Job Title**:Customer Success Manager**Location**: Remote - Mexico (Working hours: 9 AM - 5 PM MST, U.S.)**Employment Type**: Full-Time**About Goodly**:Goodly is a dynamic marketing agency that thrives on delivering innovative solutions for our clients.
As a fast-growing agency, we pride ourselves on fostering creativity, collaboration, and excellence in everything we do.
Our team strives to deliver exceptional growth online to our customer base and is looking for a Customer Success Manager to help carry out that vision.
**About the Role**:We are looking for a proactive and dedicated Customer Success Manager to join our team.
In this role, you will be the main point of contact for our clients,
ensuring a smooth onboarding experience, resolving issues efficiently, and driving client retention through exceptional service and relationship management.
**Responsibilities**:- Engage with clients daily to address inquiries and provide support.- Guide clients through onboarding, ensuring they understand each step of the process.- Troubleshoot and resolve client issues with clarity and efficiency.- Manage client work requests, ensuring timely and accurate delivery.- Assist with basic website edits as needed.- Lead the retention efforts by ensuring client needs are met and resolving concerns effectively.
**Qualifications**:- Fluent in English with excellent written and verbal communication skills.- Proven experience in customer success or client-facing roles.- Basic web design knowledge (preferred).- Familiarity with Google Business Profile management (preferred).- Basic understanding of SEO principles (preferred).- Strong critical thinking and problem-solving skills.- Adaptable and resourceful in dynamic situations.
**Requirements**:- Ability to work 9 AM - 5 PM MST, U.S.
time zone.- Reliable internet connection and a professional remote work setup.
**Why Join Us?
**- Competitive salary.- Work remotely with a supportive and collaborative team.- Opportunity to make a direct impact on client satisfaction and company growth.- Work in a creative and collaborative environment.- Room for professional development and skill enhancement.
**How to Apply**:After applying, you will get a message with instructions on where to send an intro video.Pay: From $23,000.00 per monthWork Location: RemoteApplication Deadline: 25/01/2025
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.