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**Site Name**: Mexico City Torre Mitikah**Posted Date**: Aug 27 2024We are looking for an experienced and passionate Customer Experience Delivery Jr Manager to lead the design, implementation, and ongoing analysis & optimisation of agreed brands across selected Emerging Market Countries.
Moreover, the role will play a critical role, supporting the Associate Director - Customer Experience to play back key data and insights to business stakeholders in Global, Regional and Local teams to drive action in the pursuit of a much-improved customer experience and higher performance impact.
**_ Your Responsibilities:_** This role gives YOU the opportunity to lead key activities to progress YOUR career,
the main of these are:- Support the execution of **omnichannel integrated campaigns** for priority market/brands in a timely manner, with clear customer segmentation and targeting.- Work closely with assigned Medical Affairs Managers within the Digital Hub team to plan and execute the campaigns, including implementation of **DDCx user **journeys and content planning across the broader channel mix- Manage x-matrix stakeholders and third parties to execute flawlessly, including media agencies and relevant Regional and Local stakeholders in the LOCs.- In alignment with global & General Medicine analytics framework, execute (or lead vendor to execute) tagging of content and campaigns to track usage and effectiveness for improvement.
Provide instructions for tagging across all campaign collaterals.- Carry out **monthly campaign performance analysis**, analysing all relevant data sets,
distilling key insights and recommending actions for optimisation ready for presentation to snr management as part of ongoing agile sprint retrospectives.- Work with scrum masters to ensure effective and efficient use of global digital platforms including latest best practices, updates or releases including new functionalities & channels.- Manage content and activity demand forecasting and prioritization process with 3rd party vendors to ensure timely execution of campaigns / channels with appropriate regional governance.- ** Manage digital vendors, translation vendor, carry out necessary compliance and management monitoring activities on routine basis to mitigate identified risks across the Digital Hub
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.