16 ene
Hire Latam
Nuevo Casas Grandes
**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States.
**With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success.
Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
***Position: Customer Success Coordinator **(100% Remote)Step into a fulfilling role as a Customer Success Coordinator with our esteemed client, where you'll serve as the pivotal first point of contact for customer inquiries and concerns.
Your multifaceted responsibilities encompass responding to calls,
expertly handling inquiries, facilitating lead bookings, and overseeing payment processing.
We're on the lookout for an exceptionally dedicated and customer-centric team member committed to elevating customer satisfaction.
In this role, you'll have the opportunity to cultivate enduring relationships, gain a profound understanding of customer needs, and offer invaluable support to propel both client and company towards resounding success.
**Requirements**:- Proficient in laptop and headset use- Skilled in Microsoft Word, Excel, Google Sheets, and standard office software- Prior customer-facing experience (e.G., Customer Success, Account Management)- Strong communication, problem-solving, and detail-oriented skills- Collaborative, reliable, and open to feedback- Excellent English level both written and spoken- Must be located in Latin America**Responsibilities**:- Be the primary customer contact,
fostering positive relationships and understanding their goals and challenges- Collaborate with cross-functional teams to address customer needs and deliver solutions- Identify upselling/cross-selling opportunities based on usage patterns- Collect and analyze feedback to enhance services- Contribute to customer success strategy development**Tasks**:- Communicate empathetically and professionally through various channels- Maintain records of interactions, transactions, and feedback- Onboard customers, ensuring comprehensive understanding of our services- Keep accurate customer records in our CRM system- Maintaining a confident positive, empathetic, and professional attitude toward customers at all times***Schedule**:- Monday through Friday 9 AM - 6 PM Central Time (US)***Salary**:- $1500 USD monthly base salary + performance bonusesApplication Disclaimer: Please Read Before Proceeding
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.