17 ene
Carter'S
Xico
.QUESTIONNAIRE-6-9fa8b1dc583c0126376614445e3800006901**Serving the needs of all families with young children, **Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.
Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do.
There are many reasons to build your career at Carter's.**Position overview**As a part of the Store Support team, you will be responsible for delivering support to the users in our stores.
The objective is to record and resolve incidents in our ticketing system.
Unresolved issues will be escalated to next level support teams after investigation.
You must maintain a respectful and positive tone with our users at all times.
**Essential Job functions (Tasks, duties and responsibilities most important for the Job)**:**Project & Initiative Delivery: 10%**- Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines**Operations, Support & Service Delivery: 80%**- Meets contact center goals and service level by utilizing established service techniques- Subject Matter Expert, guide and trainer for IT Support Center personnel.
Constantly analyzes incident data to help identify team training opportunities- Partner with Store Operations, IT and various department to collect data and develop standardized reporting to provide comprehensive visibility into performance and health of the store IT environment- Develop advanced analytics and Store Support tools to optimize retail IT initiatives for increased productivity,
reduced costs and a best-in-class store customer experience- Generate insights and assist in the development of the Store Support strategic roadmap- Responsible for strategic and analytical support of Store Support initiatives, including store and associate experience, along with technical support of in-store technology- Provide ongoing and ad hoc analytical support to the Retail IT Senior Leadership Team- Perform quality assurance on calls and tickets as defined by management- Operates as key escalation point when additional support is needed for complex problem resolution and advanced root cause analysis techniques
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.