17 ene
Thomson Reuters
Xico
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**Application Analyst****About the Role**In this opportunity as **Application Analyst**, you will:- Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns- Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues- Respond to client's basic system questions and how-to inquiries- Analyze data to support global trade operations of clients- Communicate with clients to provide excellent customer service at all times- Work as part of an international team of software analysts- Following standards and influencing continuous improvement of standards- Assist with production of technical documentation for assigned tasks and projects- Other duties as assigned**About You**You're a fit for the role of **Application Analyst** if your background includes:- Support experience with an emphasis on providing excellent service in a customer care role- Superior analytical, problem solving and troubleshooting skills- Exceptional attitude towards customer service- Ability to work independently and in a team environment- Excellent verbal and written communication skills- Awareness of programming concepts and database usage- Capable of multi-tasking in a fast-paced environment- Experience with Web-based software platforms- Knowledge on SQL- Usage of Microsoft suite**What's in it For You?
**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Wellbeing**: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.- ** Learning & Development**:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer daysannually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.