17 ene
Vision Group
Nuevo Casas Grandes
**Designation - Technical Support Executive****Qualification - Any Degree****Shift Timings - Rotational Shift ( Mexico : Local time 8 hours shift between 7:00AM to 8:00 PM from Monday to Friday)****Vacation days in a year - 12 days****Job Summary**Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and confident on your skills and experience,
do join immediately for achieving new goalsv Excellent in Analytical & Presentation Skillsv Have knowledge of utilizing ticketing tools and knowledge base documentationv Good Technical and Communication skills and ability to articulate technical issuesv Analyse and resolve complex issues without oversightv Initiative and Innovativev Constantly looking for ways to improve processesv Implementing new initiatives and innovative ideasv Ensure that SLA is met at the required standard of qualityv Create and maintain documents for all processv Ensuring adherence to all company approved policies and proceduresv Pro-activeness when shrinkage and required headcount needs to be balanced at any given intervalsv Giving prompt and accurate process related information to individual membersv Will be reporting to Team Leader - Support Functionsv Knowledge of Microsoft Office tools (Excel, Outlook, PowerPoint etc.
)v **Knowledge of analytics data interpretation or navigation in PowerBI is a plus.
****Who you are.
**v Customer-oriented mindset.V Take problems as growing opportunities.V Great communication and interpersonal skills, as well as organizational skills.V Fluency in English and Spanish is mandatory (verbal and written)
and Portuguese language is a plus.V Fond of multicultural environments; **Skills and Qualifications****Required**v Proven Experience in a previous Customer management /Customer Service/Help desk position is a must with 1+ years**Preferred**:V Bachelor's degreev Familiarity with various types of CRM softwarev Confidence in presenting reports and training materialsv Knowledgeable of IR in retail and finance concepts processes is a plus**Key Skills**v SQL (Optional), Python or JAVA (Optional), Linux (Optional)**Salary**: From $1,000.00 per monthApplication Question(s):- What is your expectations in term of Salary and your notice period
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.