17 ene
Kone
Xico
.Founded in 1910, our mission is to improve the flow of urban life and make our world's cities better places to live.
We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes,
Corporate Knights for clean capitalism and others._- We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business.
In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work.
In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off._Are you ready to make your next career move to join our team as a Call Center Agent?If you answered a resounding YES to these questions, then we have an amazing opportunity for you!As our Call Center Agent you will be the entry point for customer requests related to unplanned maintenance services 24/7.
You will be responsible for all activities between recording customers requests, finding an available technician, sending the call,
and accepting the call by the service technician.
The Call Center Agent identifies security situations and manages them by giving appropriate security instructions in accordance with global security procedures.
Also, you will be responsible for administrating maintenance controls, digitalizing and generating sales opportunities information.Responsbilities and key activities- Accountable to insure call dispatching until it is accepted by a technician.
Dispatching methods could be phone, SMS, KFM or paging.
This includes specific tasks like management of callouts on hold, unreachables.- Accountable to support the Supervisors in maintaining the Fitter scheduling- Accountable to support the supervisors in following up open callouts and make sure that technicians backreports open jobs.
Specific reports on open jobs are available on Supervisor reports- Accountable to make the contact as easy as possible for the customer and provide adequate information.- Accountable to identify safety situations, and manage them by giving the adequate safety instructions as described in the global safety procedures
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.