17 ene
Ntt Data
Guadalajara
Service Delivery Mgr/Project Manager - Cloud ServicesCompany: NTT DATA Services
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Position's Overview The Cloud Service Delivery Manager/Project Manager works directly with cross-functional teams across the company to support our clients in their migration/transition to the Cloud as well as with long-term engagements (steady-state)
as Service Delivery Manager (SDM); managing the interests of NTT Data but also aligning these with our Clients' Cloud needs.
In this role you will be responsible for: Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Managing finances and budgets and tracking contract deliverables.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using your creativity to establish, improve, and refine services.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Providing status, updates, and dashboards to client stakeholders.
Mitigate risk and accelerate resolution of outstanding issues.Responsible for developing and meeting project plans/schedules, defining project execution requirements, and managing communications.P&L; Control, Complex Negotiations, MS Project and Planning Techniques, Risk Logs, Deviations and Mitigations,
scope control.Responsible for coordinating projects through various communications, data collection, and analysis.
May act as Project Manager on multiple projects concurrently.Outstanding analytical, problem-solving, negotiation, and organizational skills to effectively achieve project objectives whilst maintaining a strong sense of urgency.
Functional experience in multiple business areas.Ability to relate business knowledge to complex problems.Additionally, the candidate must have a very strong ability to deal with ambiguity and drive for results.Requirements for this role include: A bachelor's degree in a business-related field.Bilingual - Fluent in English and Spanish.Experience in Project Management,
preferably in a technical or infrastructure-related role.Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines.Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.Good understanding of infrastructure components such as networking, servers, storage, and virtualization.Familiarity with Cloud computing platforms (e.g.
AWS, Azure, GCP) and related services.Proven track record of identifying and resolving issues that arise during project execution.Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.Leadership skills with the ability to motivate and lead cross-functional teams.Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.Self-starter, energetic, flexible, innovative, and willing to get things done.Experience as a complex project manager or a program manager.Willingness to stay updated on industry trends, emerging technologies, and best practices.Ability to adapt to changing project requirements and priorities in a fast-paced environment.Preferences: 10+ years relevant experience.Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery.Enterprise work experience dealing with highly complex situations is strongly preferred.Experience managing technical and executive-level relationships (IT Director, VP, and C-level).PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.Flexible availability required for this position since it is to support a 24/7 operation (includes night shift and weekend coverage).
About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
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