18 ene
Hsbc
Xico
.Some careers have more impact than others.If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of**Operational Excellence Lead****Role Purpose**Operational Excellence (OpEx) Leads own Operational Excellence (OpEx) and Operationals workforce production management (WfM)
benefit realisation and strategic OpEx programmes from deployment to post implementation evaluation.
Their daily activities and performance objectives will be set by the Regional Operational Excellence Leads.The role holder is required to deliver training programmes to internal audiences, support the delivery of a range of learning solutions, as well as other relevant learning interventions based on the training needs identified.
They will support the continuous evolution of the programmes to adjust to the changing needs of the organisation and to the different audience segments.
OpEx Leads will support and contribute to the design, development and delivery of learning interventions as well as other self and social learning interventions to be delivered to the wider OpEx Community of Practice (CoP).
They will work with the OpEx Regional Leads to raise requirement, put forward solutions, and deliver to the business requirements as needed.Ensure relationships with internal stakeholders and monitor quality,
ensuring their own Service Level Agreements are being adhered to, by working with stakeholders, Transformation teams and Workforce Management.They will partner with the Business Services to deliver Operational Excellence sprints.They will also be responsible for supporting the analysis and evaluations of training needs and schedules and ensuring practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards.
Role holders will be expected to lead by example in demonstrating and embedding OpEx working practices required to achieve operational excellence.
They will be the voice for the Operations Managers and provide mechanisms to ensure feedback is captured and acted upon.
**Main Activities**- Drives a high performance culture across the sites they work in and have assigned to them to support.- Delivers and supports learning programmes from deployment to evaluation.- Identifies and coordinate with Workforce Management and Transformation on continuous improvement opportunities in relation to content and future strategy based on expected business or programme requirements- Trains Trainers to train and trains Coaches, Performance Leads and Deployment leads to coach
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