18 ene
At&T
Naucalpan de Juárez
Job Description:
SAVE your place in AT&T;! We are already open for 2025, but the seats are limited so apply NOW, get selected in November and start in January 2025.
What you’ll do:
- Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
- Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T; products or services to meet customers' needs.
- Provide customer service & billing support, solve any issue related to a customer’s account.
- Adding new lines or services to accounts to help customers' businesses grow.
- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements,
and restating the understanding of customer needs beyond just the resolution of the issue.
- Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion, etc.). Use your resources to ensure complete resolution.
- Products offered include Telephone Services, hotspots, devices that connect with a network, DIRECTV, Internet, programs, and different types of systems for businesses.
- Type of sales: Upgrades, package change, adding new services, plan change.
What you’ll bring:
- Advanced English fluency to engage with US-based English speakers.
- Experience using a personal computer and Microsoft Office products is a must.
- 1 year of sales experience (or excellent communication skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 days off per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays). Your 1st day off is Sunday; the 2nd day off is assigned to you by your Manager.
Offering unmatched service is rewarding in many ways,
starting with an enhanced salary.
- Monthly Base Salary: MXN$20,775 (before Taxes)
- Average monthly bonus of MXN $8,000, when you meet your sales and service targets.
- Monthly Grocery vouchers MXN $1,519 every 14 days.
- Monthly Restaurant vouchers MXN $1,216 every 14 days.
In addition to competitive pay, an innovative workspace, and career growth potential, as an employee of AT&T; you’ll be eligible for additional perks:
- Life Insurance
- 15 days of Christmas Bonus
- Vacation days, plus three personal days, onsite medical, and more.
- 50% discount on five lines of AT&T; Wireless service.
- Paid training starting from the first day.
Remote Work: This is NOT a remote job. This job will require you to work in our offices starting on your first day of training,
and you will need to confirm your availability to work on-site during the interview process. We do NOT currently offer remote or hybrid job opportunities.
Weekly Hours:
40
Time Type:
Regular
Location:
Naucalpan De Juarez, Estado de Mexico, Mexico
It is the policy of AT&T; to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, AT&T; will provide reasonable accommodations for qualified individuals with disabilities.
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