Tibco Support - Sr. Analyst - (X403)

Tibco Support - Sr. Analyst - (X403)

Req ID:306904

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Tibco Support - Sr. Analyst

Job Description

As a Tibco Support Sr. Analyst, you will be responsible for:

- L2 and L3 production support including corrective, preventive, adaptive and perfective maintenance.
- Taking ownership of reported issues and ensuring that they reach the desired resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.




- Ensuring inter and intra team coordination for effective resolution of incidents.
- Supporting and maintaining the Tibco runtime platform.
- Leading activities such as production monitoring, break fix resolution including bridge calls, problem solving, gap analysis and configuration correction.
- Meeting with vendor support for version updates and implementing them in all environments.
- Documenting support processes for existing and new applications, SOPs for P1/P2/P3 incidents, monitoring jobs, emails, alerts, and creating reports based on activities.
- Identifying automation opportunities, reducing manual activities, documenting support activities, and partnering with the development team on project and enhancement work.
- Notifying and escalating support failures, managing incident and problem tickets.
- Supporting production implementations and post-change validations.
- Supporting existing production applications including monitoring and break fix resolution.




- Transitioning project deliverables to the production support team including modification of existing applications to resolve production issues or enhance capabilities.
- Ensuring quality, maintainability, and reusability of automation and core components.

Job Requirements

- 5-8 years of hands-on support experience working in the integration domain with Tibco suite of products including Tibco BW, Tibco Administrator, Tibco EMS, Tibco Business Connect.
- 5+ years of experience performing operations support for mission critical, high-performance Tibco integrations, preferably on Tibco 5.x.
- 3+ years of experience in B2B integrations managing Partner Onboarding including establishing connections over various protocols i.e. EDI X12, EDIFACT, EZComm.
- Strong technical knowledge and a good understanding of various integration patterns.
- Hands-on knowledge of different data formats like XML, JSON, Flat files, etc.




- Experience working with Technology Information Security and Risk teams to implement solutions that adhere to security policies.
- Experience creating and maintaining solution documentation.
- Excellent analytical skills with the ability to understand and clarify complex issues and solutions.
- Excellent oral and written communication skills.
- Willing to work on rotation-based shifts/weekend shifts/on-call support.
- Adhere & Maintain Response and Resolution within SLA.

Good To Have

- MuleSoft Anypoint Platform and experience performing operations support for mission critical, high performance.
- Experience with KAFKA.

Required skills

EAI/Integration/Platform Tools:

- Tibco Business Works 5.x
- Tibco Enterprise Message Service (EMS) 8.x
- Tibco Business Connect (BC) 7.x
- Tibco Administrator 5.x

EDI Standards/Protocols/Transports:

- X12,



EDIFACT, TRADACOMS, EZComm, cXML
- AS2, HTTP(S), (S)FTP, TCP/IP, VPN/IPSec, SSL/TLS
- SOAP, REST, XML

Database:

- SQL Server, Oracle, DB2, Cosmos DB

Version Control System:

- Azure Repos

Other tools:

- SOAP UI, EDISIM, SQL Server Management Studio, GEMS, Postman

ERP:

- SAP

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development,



implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer.



Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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