Product Director & MXC Site Lead [FNU249]

Product Director & MXC Site Lead [FNU249]

Product Director & MXC Site Lead

Apply remote type Office - Flexible locations Mexico - Mexico City time type Full time posted on Posted 2 Days Ago job requisition id JR278468

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Product Director
Site Lead
MXC - Mexico

The Salesforce Business Technology team is looking for an experienced Product Management Leader to re-invent the way Salesforce customers engage with global support offerings. Our mission is designing and delivering a world class Digital Help & Support experience that is personal and effortless. You are relentlessly focused on the customer experience, engaging with the customer where they are, across channels, offering personalized and relevant content, and recommendations for their support experience. You will collaborate closely with business partners and customers to lead the ongoing discovery and delivery of value.

Salesforce is looking for a Product Director to support Salesforce’s Partner technology solutions in service of Salesforce’s channel partner ecosystem. The products and capabilities our team builds help drive customer and partners success for consulting, AppExchange/ISV,



Reseller and Global Tech partners. As a product leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering results. If you are motivated by building trust with customers, visionary strategic thinking, inclusive communication, and data-driven optimization we want to hear from you!

Responsibilities:

1. Responsible for owning Product Vision to Backlog with mature product management capabilities, facilitating a culture of continuous collaboration and value realization with customers of Business Technology.
2. Work hands on with cross-functional product teams applying agile principles, technical leadership resulting in shorter development cycles, DevSecOps maturation, and continuous discovery.
3.



Create a clear and concise product vision and well-articulated value proposition that is measurable and enables quantification of business value.
4. Partner closely with the product design lead to incorporate design practices and rich UX into product delivery.
5. Envisioning the development of NextGen Partner Relationship Management (PRM) powered by Sales Cloud, which serves Partner Management and Transactional systems and the entire Lead to Cash cycle.
6. Product management core responsibilities such as - roadmapping and planning, Lean Startup, customer discovery and design, business modeling, experimentation design, jobs frameworks, etc.
7. Show excellent judgment on how to prioritize between focusing features, architectural improvements and operational excellence.
8. Partner with engineering and operations teams to build measures that allow teams to focus on removing waste from product development.
9.



Communicate with executive business partners and influence senior Business Technology leadership.
10. Work with a geographically dispersed team and collaborators with flexibility and excellent communication and presentation skills.
11. Role model facilitation and communication skills that drive collaboration and greater customer engagement.
12. Juggle multiple issues, set expectations and prioritize accordingly.

Mexico Site Lead

1. Build Culture & Community: Foster a positive, inclusive, and onsite culture aligned with Salesforce's values, encouraging continuous growth and learning.
2. CIO Mexico City Liaison: Act as the primary CIO liaison for site development.
3. Hiring & Onboarding Local Hub Leader: Assist in the hiring process for a full-time lead (Senior Director).
4. CIO Mexico City Townhalls & Key Meetings:



Conduct regular site-focussed townhalls at least once a quarter.
5. CIO Leadership Updates: Provide at least 1-2 updates during CIO Transformation Syncs.
6. Site Engagement Strategy: In first 30 days, collaborate with the Hub champion to build FY25 CIO engagement plan.
7. Leadership Reporting & Progress to Plan: On an ongoing basis, provide at least 1-2 updates per quarter during CIO Transformation Syncs.

Experience / Skills Required:

1. 8+ years product management and/or product development experience.
2. 4+ years team leadership or coaching experience.
3. 2+ years experience with Salesforce products such as ExperienceCloud, Salesforce Lightning, and ServiceCloud.
4. 2+ years experience with enterprise Chatbot, AI, NLP technologies, conversational UI products and frameworks.
5. Experience with understanding of Indirect Sales.
6.



Experience with Partner Relationship Management systems.
7. Strong knowledge in information technology architecture components, principles, procedures and practices.
8. Practical experience leading the development and maturation of DevSecOps and engineering quality practices and standards.
9. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.
10. Excellent spoken and written communication as well as receptive listening skills.
11. Ability to influence without formal authority and strong facilitation skills.
12. Experience working with growing global teams.

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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